Effective Date: October 2025
Organization: CS BD (Computer School Bangladesh)
Website: https://csbskillcenter.com
Email: helpmasum@gmail.com
1. General Policy
At CS BD (Computer School Bangladesh), our goal is to ensure complete satisfaction for every learner and customer.
We maintain a fair and transparent refund policy that applies to both digital and physical products, as well as our online and offline training programs.
2. Course Refund Policy
🧑💻 Online & Offline Courses
- If a student completes the full course but is not satisfied with the training, we offer a “No-Questions-Asked Full Refund.”
- To be eligible for this refund, the student must have:
✅ Completed all assigned modules and submitted all assignments on time.
✅ Attended the required number of classes (if applicable). - Refunds must be claimed within 7–10 working days of course completion.
- Refunds will be made to the original payment method used via SSLCOMMERZ.
⚠️ Refund Not Applicable
- If the student has not completed all assignments or skipped sessions.
- If more than 10 working days have passed after course completion.
3. Digital Products (Themes, Plugins, Digital Licenses)
- For digital products, such as downloadable themes, plugins, or digital licenses —
no refund or exchange is available once the product has been delivered or license activated. - This rule follows the global digital product policy since digital content cannot be “returned” once accessed.
4. Physical Products (e.g., PC, Laptop, Hardware)
- For physical products sold via our platform:
- The brand/company warranty will apply as per the manufacturer’s terms.
- Damage caused by misuse, fall, or burns is not covered by warranty.
- If a customer does not receive delivery within 3–5 working days, CS BD will issue a 100% refund through the same payment channel (SSLCOMMERZ).
5. Refund Processing Time
- Approved refunds will be processed within 7–10 working days after verification.
- Refunds are always made using the same payment method originally used by the customer.
6. How to Request a Refund
To request a refund, please contact us via:
📧 helpmasum@gmail.com
Include your:
- Full Name
- Course/Product Name
- Payment Transaction ID
- Reason for Refund
7. Additional Notes
- Refund policies apply only for payments made through https://csbskillcenter.com using SSLCOMMERZ.
- Refunds requested via third-party sellers or agents will not be accepted.
- All customers must agree to this policy before making any purchase.