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ITIL-4-Foundation Examcollection Vce - Sample ITIL-4-Foundation Exam

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ITIL 4 Foundation Certification Exam is a globally recognized certification exam that is designed to validate the skills and knowledge of individuals in the IT service management domain. ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for IT service management that is used by organizations worldwide to improve their IT service delivery and management processes. ITIL 4 Foundation Certification Exam is the first step towards understanding the ITIL 4 framework and is essential for individuals who wish to pursue a career in IT service management.

ITIL 4 Foundation Exam covers a range of topics, including the ITIL service value system, the four dimensions of service management, the ITIL service value chain, and ITIL practices. ITIL-4-Foundation Exam consists of 40 multiple-choice questions and has a duration of 60 minutes. To pass the exam, candidates must score at least 65% or higher, which means they must correctly answer at least 26 out of 40 questions.

ITIL 4 Foundation Exam is a globally recognized certification program designed to help professionals and organizations understand the best practices for IT service management. ITIL-4-Foundation exam covers the latest version of ITIL, which is the most widely used IT service management framework in the world. The ITIL 4 Foundation Exam focuses on core principles, concepts, and terminology of the ITIL framework. It is an ideal starting point for professionals who are new to ITIL or want to refresh their knowledge.

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ITIL 4 Foundation Exam Sample Questions (Q69-Q74):

NEW QUESTION # 69
What is a user?

A. The role that defines the requirements for a service
B. The role that directs and controls an organization
C. The role that uses services
D. The role that authorizes budget for service consumption

Answer: C

Explanation:
In ITIL 4, "user" is a specific stakeholder role in the context of service management.
A user is defined as:
The role that uses services.
This is distinct from other roles involved in service relationships:
* A customer is typically the person or role who defines the requirements for a service and/or authorizes the budget for its consumption.
* A sponsor is the person or role that authorizes the funding for service consumption.
* Governance roles (such as senior management or a board) are those who direct and control the organization.
Looking at the options:
* A. The role that directs and controls an organizationThis describes governance or management roles, not the user role.
* B. The role that uses services #This exactly matches the ITIL 4 definition of a user.
* C. The role that authorizes budget for service consumptionThis better matches a customer or sponsor, not a user.
* D. The role that defines the requirements for a serviceThis also aligns with the customer role.
Therefore, according to ITIL 4 terminology, a user is:
The role that uses services.
So the correct answer is B.

NEW QUESTION # 70
What is an event?

A. Cause of one or more incidents
B. The addition, modification, or removal of anything that could have a direct or indirect effect on services
C. An unplanned interruption to a service or reduction in the quality of a service
D. Any change of state that has significance for the management of a service or other configuration item

Answer: D

NEW QUESTION # 71
Which is a risk that might be removed from a service consumer by an IT service?

A. Service provider ceasing to trade
B. Failure of server hardware
C. Cost of purchasing servers
D. Security breach

Answer: B

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/

NEW QUESTION # 72
Which of the following is an example of incident?

A. A backup server is being rebooted while services are running on the primary server
B. An application is not available during the business hours
C. A user wants to reset the password of a server
D. A user has requested access to a shared repository

Answer: B

NEW QUESTION # 73
Which is a description of service provision?

A. Activities that an organization performs to deliver services
B. Cooperation between two organizations to ensure that a service delivers value
C. A formal description of one or more services, designed to address the needs of a service consumer
D. A way to help create value by facilitating outcomes that service consumers need

Answer: A

Explanation:
Explanation
The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation.
The SVS is made up of specific inputs, elements, and outputs relevant to service management. The key inputs to the SVS are opportunity and demand. The output of the SVS is value delivered by products and services.
Opportunity refers to options or possibilities to add value for stakeholders or otherwise improve the organization.
Demand refers to need or desire for products and services among internal and external consumers.
https://www.bmc.com/blogs/itil-service-value-system/

NEW QUESTION # 74
......

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